Application Management Services

Are you getting the full value of your enterprise applications? Does your software do what you need and what you were promised when you bought it? Are the day-to-day tasks of managing your applications draining your internal resources? Mercury’s Application Management Services can help.

Our clients delegate the management of their enterprise applications to Mercury through a set of proven application services. Taking care of application monitoring, maintenance, and support is not your main line of business—but it is ours. We take over the day-to-day tasks of managing your application including patches, fixes, and updates so you can move past "keeping the lights on" to focus on what's really important—the growth and profitability of your business.

Mercury’s Management Services Are Available for the Following Applications:

PeopleSoft

PeopleSoft solutions from Mercury:

Because Mercury treats software as a service—not just as a product—we ensure that it lives up to its promise in your organization. Call on us for application management and our PeopleSoft-certified technical and functional consultants will configure the software in accordance with your business process in record time.

Our Portfolio of PeopleSoft Services:

· Dedicated Solution Center
· Operational Application Monitoring
· Application Support Services
· Change Management
· Patch Management, Fixes and Updates
· Upgrades/Enhancements/Implementations
· Service Based Pricing

The PeopleSoft Modules We Manage and Support Include:

PeopleSoft Enterprise Human Capital Management (HCM) - supports workforce recruiting and orientation, development, performance monitoring, and rewards management.

PeopleSoft Enterprise Financial Management - gives you visibility into business-critical information to strengthen financial discipline, adhere to best practices, and automate key business processes.

PeopleSoft Enterprise Supply Chain Management (SCM) - connects your suppliers and customers with your business processes, driving efficiencies in cost savings over your entire supply chain.

PeopleSoft Enterprise Customer Relationship Management (CRM) - tracks and improves your interactions with customers through a family of applications, including: analytics; dashboards; and marketing, sales, and service solutions.

PeopleSoft Enterprise Performance Management (EPM) - aligns the right information and resources to strategic objectives, helping managers monitor day-to-day operations and formulate strategies for profitable growth.

PeopleSoft Enterprise Supplier Relationship Management (SRM) - enables you to reduce spending on all categories of goods and services, streamline procurement processes, and enforce policy compliance.

Benefits of Working with Mercury Include:

• Immediate PeopleSoft business and technical expertise available.
• Extensive support services including patch management, application monitoring, and change management.
• Flexible monthly costs and scalability.
• Customized recommendations to improve and enhance the PeopleSoft application, such as custom workflow or document management.
• Experience with upgrades to version 9.0
• Reduced total cost of ownership.
  End of content for the link PeopleSoft

Improving Execution and Expanding Your Strategic Focus

Our application support services deliver an end-to-end solution using tried-and-true methodologies and top talent that help improve execution and expand your strategic focus. Mercury's management services include:

· Dedicated Solution Center
· Operational Application Monitoring
· Application Support Services
· Change Management
· Patch Management, Fixes and Updates
· Service Based Pricing

Increase the Value of Your Software Investments with Mercury’s Application Management Services:

Mold the software to your organization
Complex software packages aren't much good straight from the manufacturer—they need to be customized for your specific business processes. We can scope your application needs, customize and integrate the software, and manage day-to-day functioning to support your business strategy so you can simply use it.

Rapid implementation.
Our experience and proven methodologies allow our team of industry experts to install or upgrade your software in record time without the resource investment, while successfully meeting regulatory compliance challenges.

Save money.
Clients reduce the cost of ongoing maintenance and support of their applications with Mercury.

Support what we design.
No build and run for us. We custom design and install your application, then stick around to support it. We can make changes whenever they're needed because we know your system and your business processes inside and out.